- We love the satisfaction of hearing how happy our customers are with what we build for them.
- We are looking for a smart, ambitious and hardworking Customer Support Representative to join the Customer Support team to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
- The target is to ensure excellent service standards and maintain high customer satisfaction.
- Anghami's growth creates opportunities for you to work on an interesting, state of the art project that is being lauded with success.
- Excellent and clear communication skills
- Strong analytical and troubleshooting skills
- Knowledge of customer service principles and practices
- Excellent experience in Customer support via Social Media
- Proven customer support experience
- Experience with iPhone and Android environments
- Excellent written and verbal communication skills
- Attention to detail and accuracy
- Effectively manage large amounts of incoming mails
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Escalate problematic cases to for further handling and investigation
- Quickly research and investigate issues that concern a customer.
- We offer very competitive salaries, paid vacations, training and development, team building and social events.
- If you are interested in joining a team of passionate, extremely talented industry veterans in the mobile space, who like to work hard and play hard, we look forward to hearing from you soon!